What do I do if my email is stuck and won't download?

If someone sends you an email with a large attachment (around 1MB or larger), it may cause your email program to stop responding to the server and cause what's called a POP Lock. If you experience this try the following solution:

Close your email program, and wait 5 minutes.
If you're not connected, get connected like you normally do, and go to our home page http://www.humboldt1.com.
There are two links there called Web Email. Click on either one of the links.
You will be prompted for your username and password. After you've entered that information in, click on the button that reads "Login".

Web Email will allow you to view your messages directly from the server without downloading them.

What you're looking for are LARGE emails. The + sign just left of the subject represents an attachment. Attachments can contain very large files.

After you've located the large ones, you can view them by clicking on the subject of that email.

Once you're done reading the email and/or viewing it's attachment,

Go back to the Message List screen.

Put a check mark in the Select check box.

Click on the button that reads Delete.

Once this has been done, then you should be able to continue getting your email using your email program.

Humboldt Internet * 750 16th Street, Arcata CA, 95521 * 707-825-INET
Tech Support: support@humboldt1.com
Billing Questions: billing@humboldt1.com
General Info: info@humboldt1.com